kewo Technical Support

Convenient

24-hour hotline opened, fax, email, QQ, network phone and other channels to accept customer issues, first staff responsible for complain following

Valued

Respond to customers within 3 hour , offer problem-solving solutions and plans in customers' presence

Secure

Outlets and warranty center all over the domestic provinces and cities, quickly reach the customer site within 24 hours, fast service security

Professional

1, Quickly solve on-site problems, professional customer response, rigorous processing procedure;
2, Train customers with product maintenance, maintenance and operational knowledge;

Trustworthy

Issue professional analysis report of products issues, prevent the scene hidden dangers, and provide security services

Object:

Technical support including OEM R&D solution, before sales solution consulting, after sales service, and technical training.
1.Providing OEM research and developing solution, such as customer made design, SKD assembly, new application purpose inverter
2.Offer good application consulting before selling
3.Provide good after sales service support including online or on site.
4.Technical training including R&D, trouble shooting, and machine repairing

Value-added Service

Products inspection

KEWO will arrange service personnel to conduct a comprehensive and meticulous detection to all KEWO brand products including inverters, solar pump controller and soft starter, and sent a checking report to customers.

Using and maintain guiding.

Providing good using guiding, maintain guiding to customer to extend service life of inverter.

Technical communication and training.

KEWO offer trouble shooting list, repair document, repair video, application document and application consulting video to customer if need.
KEWO provide factory technical training to customers.
KEWO can able to sent service technicians or engineers to agents, end users office for providing technical support including application guiding, repair training and so on.

Warranty

1.Normal Warranty
Providing 12-18 months warranty from shipping dates, and 1% spare parts for above 20000usd order.

2. And extend warranty
In order to remove the customers' worries about products usage and reduce product maintenance cost out-of warranty, KEWO provides customers with extended warranty service; in extended warranty period.

Service activities

KEWO service processing		Chinese engineer onsite service
Service request	Email: service@kewodrive.com	On line technical support via phone, email, video...
	Tel: 86-755-23283620	Spare parts
	MB: 86-13725501611	During warranty period: Free	Out of warranty period: Pay
	Skype: liyucheng0211
	Others, Whatsapp, QQ, wechat, etc	Sent back inverters to service center If needed

Note:

1. The customer may call the KEWO after-sales service hotline or the regional service hotline to seek service if there is a failure in the use of the product or if the user has problems in debugging the product parameters.
2. The customer should provide the following information: name of the contact person, contact information, machine type, number, failure phenomenon.
3. The KEWO service engineer communicated and directed the user through the telephone and gave the troubleshooting scheme after receiving the customer's failure report.
4. In case of unsolved telephone communication, the engineer shall arrange the engineer to provide the service or notify the customer to send to the designated maintenance site for maintenance.
5. In either way, the ultimate goal is to help the customer solve the problem before the service is completed.